If you signed up with an account on our site, you may check the status of your order by logging in. Click the "Account" link at the top right hand side of our site to check your orders status. Shipped orders should be marked as shipped, and they should be updated with a tracking number.
You will also be sent a shipping confirmation email automatically when your order ships, regardless of whether or not you signed up for an account with our site.
If the production period for your order has passed (this is indicated on the product page) and you still have not received a shipping confirmation email, we ask that you check your spam folder. If it still appears the order hasn't shipped, then please reach out to us at contact@personalthrows.com.
This is difficult to do and is part of why recommend that you double check your order before you submit it. Be advised that if it is 1 business day past an order being placed we are unable to cancel or remove items from it.
If your order has just been placed and corrections need to be made, you can call us at 1-866-678-6933 or email us at contact@personalthrows.com and our staff will be happy to assist you.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Depending on the combination of items you ordered, some items may have shipped separately. This is because some of our products are fulfilled at different locations, and cannot be shipped together. For example, jacquard woven products ship from a different facility from the rest of our products – an order for a Polar Fleece Blanket and a Jacquard Woven Blanket would be split up into two separate shipments for this reason.
In any case, if an item is missing from your shipment, we ask that you reach out to our customer service department at 1-866-678-6933 or contact@personalthrows.com for further assistance.
